Shutting it off with the main power switch is the best way to reset it. My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. How long can infrared heaters be left on? What parts do I need to replace and where can I buy them?Thank youWilly. Heat works great no flames. Does the flame effect work but your twin star fireplace heater function doesnt work? If the fireplaces start to heat up, they will turn off. If the device cannot retrieve the data in the controllers memory chip, it will display an E2 error code. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel. My twin star heaters functions all work except the heating element. This should clear the obstacles, especially dust. However, if the warranty period ends, gently observe the inside wiring of your fireplace to the main board, and if you find any damaged wire, seek professional help. The error code can be caused by the fireplace overheating. Which is it. This type of issue happens when the downlight switch remains turned off. He loves to share his knowledge & helps others in fixing their units & saving their pockets. It is not obvious which of these is the culprit, so please check each of the following: Error Caused by Safety Features My unit was working fine until recently. The outlet functions and the circuit breaker is nor tripped. This error code indicates your water heater is overheated. Can A Gas Fireplace Leak? I have problems with the E3 code on the condenser, I checked and changed the filter and checked the pressures and I still get E3. The problem may be in the button. You see the E1 error when your unit overheats. As a result, it keeps shutting down to prevent permanent damage. To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the On position. EE error codes are rare. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. Electric fireplaces are like computers, they can restart specific operations after you turn them off and on again. Can you keep your Duraflame Heater on all night? Set it above your room temperature level. The overheating of electric fireplaces mainly occurs when there is a blocked airflow of air inlets and outlets. The firebox will never turn on if-. Keep the button depressed while the fan and condenser cycle run briefly and cycle off again. If your fireplace has displayed an ER error, it means the outlet is malfunctioning. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. How to Clean the Fan of an Electric Fireplace What you need A vacuum cleaner A dry piece of cloth Ethanol/alcohol A small soft brush Step 1 Switch off the electric fireplace and unplug it from the power socket. I have several fireplaces and they are flashing E3. Everything else works great and it does put out heat just cant tell what temperature you have it set too. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. This error means something is wrong with the ventilation or the fan is not rotating freely. Simply press the flame button several times to solve the no flame issue. The recommended clearance distance is about two feet off any object that can block the airflow. What is the issue? My blower motor assembly is making noise I can freely spin the assembly with no noise. To replace the bulbs of your electric fireplace, you can watch the video. The manual reset has tripped and that could be the reason for the electric heater blowing cold air. Wall Mounted vs Recessed Fireplace: What is the Difference? Some issues might be affecting your Duraflame Heater. Make sure that your heater is getting enough power from the wall socket. There is a button on the left side of the unit. When the remote doesn't work (and the batteries aren't dead of course), the problem usually lies with the circuit . Med or high. I hope, you will get the solution. Blocked air vents: Electric fireplaces have air vents that allow proper air circulation to cool down the internal components. Unplug the air conditioner again and plug it back in. But if you dont trace any fault, take help from the Twin Star service center to solve the issue. Thus, check it. If you get no fault, then contact your local Twin Star dealer. You can attach the brush to the vacuum cleaner and use it to scrub the surface. Plus, check if your heating element end connection is okay or not. Why? Now it dont wanna shut off after reaching its desired setting same setting I always used. eric, I would be concerned as to why the wire burned to begin with? Its supposed to have five different levels but only blows on low. Start by cleaning the inlets/outlets to remove the blockages restricting the airflow. "Unplug for 30 minutes, plug back in, and test, if it continues, contact customer service". Dont get worried when you see E3 and E5 errors on your electric fireplace. This can happen to the heater due to overheating and loose connections. CO error may appear as a result of an electronic glitch. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. Is there a way to fix it? I unplugged the unit, waited about 2 minutes, tried again. Doesnt act damaged in any other way. Electric Fireplace Mantel - This is one of the most common types of electric fireplaces that you will see installed in people's homes. No remote, no panel for error codes. We have changed outlets, checked fuse box and cleaned inside. Turn it on to see if the problem has been fixed. You may face other issues with your heater. And how can you fix E1-E2-E3-E5 Errors? The unit needs to be plugged back in. Display shows "E3" Manual Reset overheat protection has triggered. Ensure the electric fireplace is off the wall and the floor. I called and there arent any recalls or reported problems. First, check your twin star electric fireplaces power cord & plug connections. Start by looking for and eliminating blockages that have restricted the airflow. These cookies ensure basic functionalities and security features of the website, anonymously. Hi I have the twinstar model 28EF020GRA.Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements wont heat and fan wont blow . This cookie is set by GDPR Cookie Consent plugin. Use the vacuum cleaner to remove the residues and debris that fall off after scrubbing. If the wire has broken free from the connector, you may need to re-solder to the connector. You will get them at the bottom of the glass door of your fireplace. FIREPLACE INSERT E3 ERROR CODE Sign in to follow this . Is this repairable or should I just throw it out? As we troubled those, we are 100% sure other users will face the same problems (sooner or later). Because of the over-stretched cord. I do not remember the brand, that was in 2008. Here's how to do it: Unplug the fireplace from the wall outlet. I've reviewed what you have given me so farthis is an initial assessment: --- unplug the heater for 5 minutes and let it -- replug and operate keep an eye out for signs of over- heating..if the problem persists discontinue use contact DuraFlame customer service. Duraflame Heater Flashing ER And E3 [Solved], 1. The logs still glow, but we no longer have a flame effect. How do I fix this ?Thank you in advance . What is the maximum number of students allowed per class in Georgia. Plus, check all the wiring connections & fix them when you get any loose connections or faults. First, you need to trace out the main reason behind the issue to fix it. Then, remove the blockage from the air inlets and outlets. Like any electronic device, your electric fireplace can sometimes experience technical issues. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Have you ever had any issues we mentioned above? If it doesnt work, check the circuit breaker that might have tripped. Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Some electric fireplaces have a built-in fuse box (refer to owner's manual). Switch off the electric fireplace and unplug it from the power socket. The thermostat helps to keep your room temperature at a moderate level. The cord looks ok, it wasnt stretched or kinked anywhere. Overheating in an electric fireplace is caused by inadequate airflow. If the fan has refused to work, you have a blockage. Why is your Duraflame Heater not working? Hope you will get the solution. Twin Star Electric Fireplace Troubleshooting 1. Then take the dry piece of cloth and wipe off the outside surface of the heater coil. Check for any loose wiring connections & fix them. All Right Reserved by FIREPLACEHUBS. Also, check the outlet and socket. What does E5 mean on an Electric fireplace? Now, as you have learned the troubleshooting process for Duraflame Heater flashing ER and E3 error codes, you can fix your Duraflame Heater in no time! Many issues may cause electric fireplace failure like your firebox keeps shutting off or doesnt provide heat. I tried vacuuming the vent areas which didnt help. And all I can do it turn volume up and down. Downlight LCD Not Lighting Up 9. Check if any connection touches another one. It's cable reimagined No DVR space limits. Look for a faulty outlet. . You can also try unplugging it from the power source and then plugging it back in after a few minutes or replacing the control unit of the temperature clock. Do NOT skip any of the steps! One day, we went to turn it onand the switch wouldnt work. Fireplace Not Turning Off 4. He will check and give you the solution as it relates to electricity. Yes, it continued, so I submitted a trouble ticket to Twin-Star Customer Service:https://www.tsicustomerservice.com/. I made sure to test it before putting all the panels back on so I could inspect it when with it on. As a result, the motor flame is not working in your fireplace.Well, first, try to flip the tripped switch back on if you get it tripped. Unplug the heater for 5 minutes and allow it to cool down. To fix it, unplug the unit and allow it to get cool for at least 5 minutes. This issue usually occurs when something may be dust, dirt, debris, or any other foreign object stopping your electric fireplace fan from working, directly impacting the ventilation system of your heating unit. Or else you are at risk of electrocution. The heating system is malfunctioning. This can create a malfunction in the system. This cookie is set by GDPR Cookie Consent plugin. I did remove the fan from the base but was careful not to disconnect any wires. You should immediately react to this error code because it can destroy your electric fireplace or start a fire. Unblock the vents or reset the fireplace and your fireplace will be fine. Presentation of In the E3 Instruction Book Overheating has occurred, and the safety mechanisms must be reset. Changed out the whole upper panel. This website uses cookies to improve your experience while you navigate through the website. Turn off the heater and let it cool down for five minutes. I actually added the extension (about 3" because this was the wire I had to cut the damage off of)to that and taped it up. If there are any switches that have tripped, you need to check your breaker and fuse box. Cleaning Guide. Dont throw your heating unit anywhere. Electric Fireplace EC Code Fix Watch on Contents [ show] You may start a fire that could burn your house down. This can be caused by something stuck in the fan or blocked airflow. It is possible to repair branded electric fireplaces outside of warranty. Make sure there is no leaning against it or something inside that is preventing it from spinning. Electric fireplaces have a heating element that can stop working if you have frayed wires and loose connections. Contractor's Assistant: How long has this been going on with your Twin Star electric fireplace? Switch off the electric fireplace and unplug it from the power socket. Make sure you did not misread the display. What might couse that? Low. Electric fireplaces are convenient because you can get them in every imaginable size and shape. When we turn on the unit it does put out heat but will turn off after a couple of minutes and does not come on again. Unplug the unit and turn it off. My Twin star wont turn off how do I change it. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. You can check this in one of two ways. Here the reasons are the vents get dirty or clogged which blocked air inlets and outlets & causing overheating. This air is being dispersed by the fan after it was shut down. Could the main circuit board be faulty? Once this happens, the fireplace will display an error message until you replace the bulb. Check the connection properly. Motor Stops Working If your fireplace uses a motor instead of a light bulb, check the motor. Hi I have a Twinstar CFS-S500 it was working beautifully or so I thought. And, again as you said, turn off the flame and the noise will go away. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. The logs never glow until you dont plug the unit into a standard outlet. Try another wall socket. Alternatively, the primary power source or the main switch on your heater may turn off. You should also reset your circuit breaker. How do you fix an E1 air conditioner? ER Error Code Reason and Troubleshooting, 2. Why does my Dimplex fire keep cutting out? Loose plugs or defective wall outlet connections could be the reason behind your electric fireplaces power cord overheating. As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part. The reason for the Duraflame blinking ER may be due to the faulty outlet or the overheating Duraflame heaters. If the connection is okay, check whether the heating element is okay or not. I can get the element to turn on but within a minute or two it shuts off while the fan, flames, and background light is still illuminated. Voltage also can be the culprit that doesnt allow the fan to spin. Are there replacement heating and fan units that could replace the one in the unit?ThanksVickie. If your model has a 1 error code, the manual will tell you how to fix it. No Power, Logs Not Glowing 6. You can also see these errors with damaged circuit boards. We opened it up to clean it. By clicking Accept All, you consent to the use of ALL the cookies. We have Model 25EF031GRA purchased in November 2015. They will determine why it shows a unique error code like UE. If the battery gets damaged, your Twin Star remote control wont work. If it is not, re-lighting the light may solve the problem. Anyways, a reset can also do the fixing for you. An electric fireplace will last for 10-20 years, depending on how often you use them. Look for debris in the vent. Then see if it works or not. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. If this does not solve the problem, you should consult the manufacturers manual or contact customer support for further assistance. Water can cause rusting and sometimes electrocution. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. But if your fireplace has chosen to display an ER error, it means a faulty outlet. It shuts off after 20 minutesIm sure it is dusty and dirty. how does the front window display come off. Element is not turning red at all. I doubt this unit has been cleaned in some time. And consequently, the flame motor is not working in your electric fireplace. You wont be able to operate it anymore. Inspect the problem first and then find a fitting solution. Replace any burnt out fuses if applicable. Is there a fuse in the housing? I unplugged it and called customer service. Dont assume that the interpretation of the error code in other fireplaces will apply to your model. Then hold down the unit's main power button. Please help! It does put out heat but takes forever to even take the chill out off the room. 9 Steps Guide, Are Ventless Fireplaces Legal In California? Fireplace Won't Turn On 3. First, we suggest you perform a master reset to fix your heater. William is the founder of Fireplacehubs.com. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. However, it will depend on the manufacturer. How do I reset my twin star heater? Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. noise goes away when flame is turned off. If the fan has refused to work even though youve performed the relevant maintenance procedures, you should consider the possibility that a voltage issue is responsible for the malfunction. If the fireplace insert is registering an E3 code, it simply means that the heater is not working. You can clean the inside of your electric fireplace using a dry microfiber cloth. Home Decorators Collection Matias 36 in. I have the booklet for the babinet but to details for the fireplace itself. The built-in circuit breaker needs to be reset. Total cost of repair: $27.50. How It Can Improve Home Decor, The Electric Fireplace Keeps Shutting Off. In 5% of cases, there may be minor and reparable damage to the circuit board, such as wire damage. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. Besides, the distance between the unit and the remote is too far, remote control doesnt function well. The interior of an electric fireplace has two main parts that require cleaning. Our experts are always here for your help. Thanks. Please let me know as I think they are suppose to and something is faulty. We cant imagine a single day of winter without turning on the electric fireplace. Once the temperature triggers the overheat sensor, the fireplace will use this code to warn you. Now is the time to remove the stubborn carbon residues and stuck debris. Unplug the heater for 5 minutes and allow it to cool down. Wait for at least 5 minutes. How old is it? However, you will have to maintain a safe distance from the heater. You can reset the circuit board by plugging the fireplace in for 15 to 20 minutes after checking the inlets and outlets. Follow the instruction properly to prevent as well as fix the issue. Why does ulnar nerve injury causes claw hand? If you can find the cord damaged, replace it immediately. You can set the thermostat from the panel. Continue with Recommended Cookies. The only way to fix the E1 error is to replace your heating unit or contact your product service helpline for company replacement. Please make it clear. Plus, it can happen for a defective socket or electric outlet. Turn off the master switch and unplug it from the power socket. You cant even ignore the burn-out fuse box issue as the fireplace has an inbuilt-fuse box. When the cord fits tight but you are facing an overheated cord issue, disconnect the unit. Other ideas other than junking it? For all you know, your fireplace showed an E1 Error, but the E was not visible because of a malfunction in the display. Manage Settings The first thing you need to ensure is to install your fireplace at a clear distance and ensure sufficient space for airflow. Probably excessive resistance due to loose connection. If you find some dirt, clean it up. Otherwise, the fireplace may start a fire. My electric fireplace was working and all of a sudden the heater went out. However, they have been using their Duraflame heaters for 4 hours a day. The voltage of the fireplace also contributes a lot to this problem. Shut the device off, unplug it, plug it back into an outlet and start it. After five minutes, power everything back on. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. A tightly bent or over-stretched power cord may be causing the problem. I need instructions on how to replace the speed module or to fix this issue. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Our Model TS-002 twin star fireplace wont come on at all. If the fireplace still feels warm, switch it off and call a professional. If you have to clean the filter, do it. I did have to cut a couple inches off the damaged wire which meant I had to add a couple inches back with a new wire so it would reach the circuit board. The plug should be checked if it is not the outlet. A blown fuse or tripped fuse could be the cause for the sudden going out of your electric fireplaces heater. There is an error code for the tip-over switch on the unit. Hold down the power button, and keep it depressed while you or someone else plugs it back in. Stay tuned throughout the article to know more! [Safety Concerns], How Long to Season Cottonwood for Firewood? Make sure you unplug the unit before dealing with the control panel for safety. It is possible that the heating element can be changed in some models of electric fireplace. Simply press the flame button several times to solve the no-flame issue. Therefore, make sure you use a standard 120-volt outlet. (11 Brands). Comprehensive Guide, How to Seal Fireplace From Bugs? Always turn off your Duraflame Heater before going to bed. Switch off the electric fireplace and unplug it from the power socket. Step 2 Use the dry piece of cloth to wipe off the dust and dirt on each blade of the fan. Can You Plug An Electric Fireplace Into A Surge Protector? Electric Fireplace Wont Turn On Now, check for faulty wiring. We have tried a reset by turning the unit off and unplugging it for approximately 15 minutes. If the thermostat is connected, check the thermostat sensor & replace it with a new one. Wait 30 seconds, then plug it back in. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed, 5 Common Twin Star Fireplace Error Codes and Solutions, Electric Fireplace Not Heating-An Ultimate Guide, how to protect the fireplace & fireplace mantel from overheating, Read this guide on why my heater fan not working and fix, Noritz Tankless Hot Water Heater Codes 11 And 12 [Why + How To Fix], Noritz Tankless Water Heater Code 14 [Reasons+Solutions], Noritz Tankless Water Heater Wont Turn On [Why+ How To Fix], Noritz Tankless Water Heater Problems & Error Codes [Why+ How To Fix], Rheem Tankless Water Heater Maintenance [Why+ How To Do]. Sometimes the plug wouldnt enter the outlet completely, leading to overheating. Contact the supplier to replace it. The problem might be caused by a tightly bent or over stretched power cord. It doesnt come close to warming the sunroom like our previous unit. Allow the heaters to cool down by unplugging. These are; the heater coil and the fan. However, you may visit "Cookie Settings" to provide a controlled consent. Then open the backside. rotational noise. You may find UE error codes in washers but not in electric fireplaces. Ask a professional to troubleshoot the device. On the other hand, E5 means there is a problem with the fan or the vents. Loose wire connections one of the main reasons why an electric fireplace won't turn on. Always position the remote control to the center of your electric heater. Consult a professional that can check the circuit board and electrical connections. Try resetting the fireplace and see if it gets fixed or not. I hope, it will work. However, conventional fireplaces do not use 0h error codes. Do Duraflame Heaters consume a lot of electricity? Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. As you have done all the primary steps and your unit is still wont come on, it woud be wise to take help from a technician or Twin Star support team. Sometimes, this can happen when the cord is loosely connected to your wall socket. The code relates to the circuit board not reading the heat unit. If all is okay, unplug your Fireplace for 5 minutes and then plug it back into the main source to see if it is fine. How do you replace it? Sometimes, your fireplace may cycle off quickly due to it being too big for your home. Monitor your firebox to figure out overheating signs. If the batteries are already installed, you should try a new set. My Twin Star model 36EB220-GRT started stinking like hot metal (like when you put metal in the microwave). I have the 36mm30608 fireplace. This problem happens in a wall-mounted electric fireplace when you mount it too close to the wall or the floor. Why does my electric fireplace have an error code? (see pictures). Repairing an electric fireplace that will not blow hot air.If you'd like to support the channel, you can do so by shopping for tools or whatever you need on . Color codes matter, and theyve been around for longer than you realize. To check, open the vent and see if the small flame is burning. How Much Does a Gas Fireplace Inspection Cost? Low voltage will produce lots of heat. it also has a burning smell so I unplugged it. There is a display that shows a Manual Reset. Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Same thing. Locate the heater coil. If you continue to use this site we will assume that you are happy with it. Also, check the heaters thermostat & the heating element. Switch off the electric fireplace and unplug it from the socket. Plus, check the outlet where you plug your unit. As an Amazon Associate I earn from qualifying purchases.Privacy Policy | Affiliate Disclosure. The remote can either turn on or off your Duraflame heater. Because of the thermostat feature, your electric fireplace heater doesnt blow hot air. FIREPLACE INSERT E3 ERROR CODE. What have you tried so far? If you see this error code, it is probably unique to your model. To fix the heater issue, contact the Duraflame customer support center. The lights are on ergo power is on but will not blow/heat. If you get them loose, tighten them. It usually requires 120 V. Regular household wall outlets come with the said power requirement.

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