With a wide range of responsibilities, it is important to be sure to include all of them in your CV so that you have a competitive job application. Prepared, installed and tested new PCs, upgraded old PCs, fixed laptops and tablets. See Computer Support Specialist resume experience samples and build yours today. Supervise 10 part time student techs. Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff. Maintained and supported Microsoft Small Business Server 2008. ● Analyzed hardware and software to determine when it was more cost-effective to upgrade.● Performed regular system performance checks and identified any potential issues.● Coordinated with network administrators to identify system maintenance needs.● Maintained a daily log of system performance and noted any abnormalities.● Kept records of all repairs and upgrades. Configured and installed software on the TCS2 handheld device. Maintained and monitored support for all TCP/IP network configurations. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Provided technical assistance and support to end users on PC and peripheral equipment, Computer And Electronics Engineering Technology, Oversaw the daily performance of computer systems. Created Esxi 5.0 hosts and utilized Vsphere Client to access virtual machines. Managed user accounts, imaged and replaced computers, configured and installed peripherals. Skillfully identify and isolated hardware and software problems and provide appropriate solutions for customers. Set up and managed user accounts, configured network printers. In it, you can keep the information neatly needed for the job. After telling you about the basics of writing a resume, along with the doâs and donâts in a resume, I have provided here an entry level computer support specialist resume for your reference.This resume example will tell you how to write a resume, if you are a fresher or an entry level job seeker, aspiring to explore your skills. Customer Support Coordinator. Computer Support Specialist, Communities in Schools- Educational Technology Group, Philadelphia, PA, Nov 2005 - Jun 2010 Game Advisor, GameStop , Abington, PA, Nov 2002 - Mar 2005 Sous Chef, Aramark , Fort Washington, PA, Dec 1999 - May 2003 Job description and duties for Computer Support Specialist. Gained expertise in: Windows XP, Windows 7, Windows 8.1, Windows 10, Office 2007, Office 2010, Office 2013 and Powershell. Manage User environment with Active Directory V5.2. All rights reserved. Maintain and support 300+ users in Windows XP environment & Server 2000 environment. Supported end users with LAN/WAN connectivity problems. Duties included troubleshooting and repairing PC problems at the desk side, network and server problems, and maintaining images using Symantec Ghost. Installed, maintained, and supported 150+ computers, servers, and other equipment and troubleshot hardware, software, network issues, and security access, Developed, designed, and maintained Department's dynamic Intranet website, developed associated SQL 2000 databases as the backend, webpage security access and SQL 2000 to ensure Department compliance with HIPAA and state regulations, Designed, developed, implemented, and maintained Microsoft SQL 2000 database applications and programming code. On-site support: Install, operate, and troubleshoot hardware and software. Troubleshoot and resolved end-user issues related to computer desktop applications such as Microsoft Office, Internet Explorer, Microsoft Lync, Citrix and Adobe. NOAA/NMFS. Monitored company computer systems to ensure that the flow of data was running smoothly at all times. Setup/prepare new workstations and printers for deployment. Now, hereâs how to write a head-turning IT specialist resume step by step: 1. Eligible candidates hold a college degree in computer science or a similar discipline. Computer Support Specialist II. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Love this resume? Remote client support using SMS. Experience: 4 yrs 10 mo. Assisted with the installation of computer systems on site and for existing and new customers to include maintenance and IMAC requirements. Travels to off-site locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Balanced technical demands for both patient care and administrative units, Prioritized and expedited critical patient care troubleshooting (e.g. Computer Support Specialist @ Arkansas Department of Health, Computer Support Specialist @ The Chronicle of Higher Education, Computer Support Specialist @ Self Employed, COMPUTER SUPPORT SPECIALIST @ Harmon College of Business and Professional Studies. Managed and maintained Active Directory domain user accounts. Performs basic network administration and security functions ensuring system integrity and security. Built a Virtual Center server to manage virtual machines and templates within the Esxi 5.0 cluster. Install, configure operating systems. Holland Code: I-C-R Resolved issues from servers, printers, client computers, local area networks and wireless connections. Provided images and back up restorations via Symantec Ghost 11.0 and Acronis software suite. Assisted clients with setting up their personal computers and peripherals. Installed and performed repairs to hardware, software, and peripheral equipment. Collected detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Managed various areas of support including email and Windows installation, configuration and upgrade issues. Prioritized importance of issues that arose and wrote recommendations for recovering losses and using backup equipment. Performed duties as an Administrator setting up e-mail account (Lotus Notes), user account and granting access using Active Directory/Novell Directory Services. Install LAN networks with connectivity to Austin, Atlanta, and Houston data. Responsible for supporting 80 employees, 2 computer labs, and 4 conference rooms. Delivered a service level that was defined based on company goals established in discussion with my supervisors. Physically setup and configured workstations with software and hardware. Documented problems and remedial actions taken of installation activities as required. Set up computer equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software. Established Network standards and protocols for onsite Help Desk. All rights reserved. Configured, supported and maintained wireless and scanner equipment. Lead Technician for setting up Active Directory accounts. Configure & maintain laptop for remote use. Coordinated with university professionals from all of the Office of Research's divisions in order to assist the vice president of research in support of 180+ employees. Review computer output to ensure that it is accurate and routed correctly. Managed ticketing system and prioritized tickets. Assisted Network Administrators with configuring, maintaining, monitoring, and backing up of local servers and appliances. Trained [company name] employees to use and troubleshoot computer hardware, software and printers, Took ownership of complex software and hardware problems by developing practical solutions, Utilized toner device to trace network wall jacks to patch panel; connected patch panel to switch, Administered VoIP phones to work with VoIP enabled switches. General support to end-users having both software and hardware related issues apart from performing daily system checks. Specialize in cost-effective preventative maintenance and system monitoring. Managed PC setups and deployments for new employees using standard hardware, images and deployment software. Also Computer Support Specialist Jobs. Install and configure non-standard operating systems for customers such as Linux, Xenserver Hypervisor. Assisted Network Administrator and IT Manager in server and network administration tasks. Managed end user requests through a problem ticketing system. Technical support Liaison for Mobile health care Professionals. Professional Summary. Configured, joined to domain, updated, troubleshot, repaired and upgraded all computers within the 180+ user environment. Answered questions and resolved computer problems for clients in person, via telephone or from a remote location. Ordered, installed, established and registered over 10,000 Voice Over Internet Protocol (VOIP) phone systems throughout the [company name]. Updating and maintaining deployment operations. Remotely assist employees with computer issues for 26 different branches. JH. Software included Windows XP, Lotus Notes, Symantec Ghost, Remedy, Symposium and several other call center software packages. Troubleshooting, Support, and Repair of facility Computers, Assist in Replacing school district's 3COM Hubs and Replacing with Cisco Switches, Installed, Supported and Updated Novell Client over Windows 98, ME, and XP, Setup and Network Cafeteria Point of Sales Computer Systems, Onsite Installation and Support of Microsoft Products such as Windows and Office. Related: Computers and Technology,Technical Support. Build network cables, performing or ensuring proper installation of cable, operating systems, and appropriate software. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Installed hardware upgrades such as memory, hard drives, power supplies and motherboards. How to write a desktop support resume that lands more interviews. Image user systems and install additional software as needed. Provision and configure VOIP phones in Interactive Intelligence system. Installed and configured operating systems and applications. Engineered solutions for [company name] employee's technology problems by providing computer support for: computer hardware, software and peripherals, networking equipment and VoIP Phones. Install and perform minor repairs to hardware, software, and peripheral equipment, following installation specifications. Created and edited users in Active Directory, Lync Server 2013 and Microsoft Exchange. Thatâs also the truth when it comes to your IT pro resume. In this template, you can easily showcase your skills, abilities, experience, everything you like. Project Coordinator for Technology Refresh projects (replacing/upgrading all computers in the firm). Wrote complex queries, stored procedures, and DTS Packages; scheduled maintenance plans, ran daily backups, restored backups, etc. Maintained & supported NMFS's remote Annapolis Office by providing hardware, software & network support for 35 Annapolis users & IT equipment. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. How to describe your experience on a resume for a desktop support specialist to get any job you want. Analyzed computer systems to determine problems and communicated to supervisor for repair, Troubleshot hardware and software issues in conjunction with help desk and borough technology staff. Supports and maintains end user requirements, including troubleshooting, account maintenance and training. 54.07% of Computer Support Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Computer Support Specialist Resume Examples. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Provided assistance concerning the use of computers, hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Troubleshot & configured Microsoft Outlook. Provide technical expertise to clients and other IT staff alike. Pick a Proper Format for Your IT Specialist Resume . Management of 2003 MS Servers (DNS, Active Directory, SQL) and Siemens digital phone system. Reported abnormalities to Chief Technology Officer (CTO). Management of all automation's, networking and associated equipment between the four YMCA branches. Tips and examples of how to put skills and achievements on a desktop support technician resume. Set up and configures new computers, upgrades operating systems and software applications, using standard business and administrative packages. Based on our most successful example resumes, these professionals should showcase throughout their job applications computer proficiency, customer service orientation, patience, communication and interpersonal skills, time management and teamwork. Build custom systems to customers specifications. Managed UWIT equipment checkout programs for the College of Business, Health Sciences, and Agriculture. Troubleshoot Network systems in the UW Residential network including wireless. Installed software updates to desktop and laptop computers. Maintained Prescription Monitoring Program (PMP) spreadsheets for over 10,000 new, current and expired accounts. Involved in setting up a website for abstract submission and review using WordPress for McNair, Responsible for managing a team of 5 student assistants which involves assigning and supervising, Responsible for the imaging, deployment and ongoing maintenance for over 500 Dell and Gateway laptops assigned to students and staff at the school, Create, manage and deploy multiple hardware images for school environment, Provide mentoring and training support to participants in student helpdesk in basic repair and customer service, Pilot hardware and software solutions for school environment, including pilot programs with Dell Tablet PCs, group policy settings and Sanako classroom management tool, Developed helpdesk procedures for ticketing, managing inventory, tracking repairs. Responsible for 40 node WAN network in Austin area. Conferred with staff, users, and management to establish requirements for new systems or modifications. Support specialists are depended upon to walk customers through problems with their computers, networks and peripherals, while at the same time speaking in ⦠A desktop support resume example better than 9 out of 10 other resumes. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Computer Technical Support Specialist Candidate should be properly created. Assisted Network Administrators with performing and overseeing software and application development, installations and upgrades. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 [email protected] INFORMATION TECHNOLOGY PROFESSIONAL. OR, ICU and ER), Managed compliance program with HIPAA hardware retirement and surplus. Configured, updated, and supported many popular software applications based on Microsoft (XP/Win7 OSs as well as MS Office 03/07/10/365), Intuit (QuickBooks Ent. Applied diagnostic techniques to identify issues, and recommend effective solutions. Maintained record of daily data communication transactions, problems and remedial action taken and installation activities. Achieved Excellence in Performance Award in 2013 from [company name] Commissioner Wayne Ingersoll. Summary: Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Aided and ensuring hardware/software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities. Not every Computer Support Specialist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Consulted with customers via telephone to gather their proxy votes for different specialized campaigns. Typical resume samples for this job mention duties like organizing training sessions, updating records and documentation libraries, testing software, solving hardware technical issues, implementing security policies, and updating their knowledge of the latest technologies. Manipulating, cleansing & processing data using Excel to create reports. Ex... Summary: Technical support professional with extensive IT background. For inspiration, view the sample resume for an entry-level IT worker below, or download the entry-level IT worker resume template in Word. Use our Career Test Report to get your career on track and keep it there. Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service. Computer Support Specialists provide technical assistance to a company's staff or end users. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Ensure the operation of the Service Center, for students, staff and faculty personal computers. Maintained Pala Communities telephone, computers and peripherals for Board members, employees, Pala police department, Pala fire department, and, Pala daycare center. Coordinated Computer and Mobile devices for integration to on site server. Computer Support Specialist @ Arkansas Department of Health. Working as a computer support specialist can be a challenging job that requires a mastery of both technical and social skills. Resolved routine and complex hardware and software problems for desktops, portables, and peripherals. Build custom firewalls using Linux. Provided assistance with installer development from multiple vendors to be used with SCCM for the UW lab system. Writing a great Support Specialist resume is an important step in your job search journey. Provide technical support for Windows XP Pro, Microsoft Office, AutoDesk, AS400 intergraded applications, and other third party applications. Executed daily operations of traveling to customer locations, completing service call, billing information, communicating with dispatch, filling out proper paperwork and faxing or emailing information to headquarters. Find out what is the best resume for you in our Ultimate Resume Format Guide. Worked with staff to problem solve and create viable solutions with models and presentations of results, Tested and debugged applications and functionality prior to deployment, Monitored employee activity and usage and modified code to ensure applications functioned as planned. Maintained workstations, laptop computers, scanners and network printers. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Set up and tracking of mobile handheld and laptop devices for mobile work force. Computer Support Specialist Resume will help you define yourself as a Computer Support Specialist. Troubleshooting in ADSL, dial-up and wireless internet connections. Enjoys troubleshooting to find solutions to technical issu... © 2020, Bold Limited. Utilized VM Converter to convert physical machines into virtual machines. Diagnosed hardware and software problems, and replaced defective components. Network Operating System includes Windows NT/2000/2003 Server. IT Support Specialist, Associate Resume Examples & Samples Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Monitored Peregrine Service Center and updated system as work was completed. Implemented a support methodology for UW BYOD plans. Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. ● Performed troubleshoot to identify and correct system issues.● Researched software products and made recommendations for upgrades.● Ensured that all systems were operating efficiently.● Developed innovative strategies to reduce downtime. Scheduled and ensured delivery of time sensitive information. Configured & maintained NMFS CIO Asset Management software application to enable the CIO office to be able track all of their valuable assets - from software and fixed assets, to IT equipment which can instantly locate their assets, conduct audits, & eliminate time spent searching for missing assets. The job seeker in this computer support specialist resume focused on his objective--to be interviewed for an opening for work as a computer support specialist. A desktop support engineer is also frequently called upon to install new software or software updates on employee computer workstations. Provided problem recognition, isolation, research, resolution and follow-up. Especially considering you have such a short time to impress anyways. Network Support Specialists troubleshoot and resolve computer and software issues. Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Installation/Upgrade new hardware and software, researching new hardware/software to implement in the network, Answered user inquiries regarding computer software and hardware operation to resolve problems. Helped teachers and interacted with students during class as part of the Gates program. Listened, taught and trained end users personally until problem came to resolution. Current job: Technical Support Specialist, Bridgestone Computer Technologies, Hoover, AL Objective Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. Handled desk side and remote technical support for inbound customer call center and alarm monitoring center. Assisted clients with the usage of proprietary software. Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school. Poor UX and UI will kill even a product with the best features out there, right? Created images for vital systems, imaged laptops & desktops for new employees. Assemble software and hardware according to the design specifications. Provided training to system users and new technicians. Coordinated the floor planning and location of all communication devices throughout over 100 departments within the [company name], Establish Prescription Monitoring Program (PMP) Accounts for both Medical Professional/Non-Medical Professionals, for the Bureau of Narcotic throughout New York State. Entered commands and observe system functioning to verify correct operations and detect errors, Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications, Updated Windows XP Machines to Windows 7 using Windows Deployment Server, Network Refresh throughout the entire hospital, A great understanding of Active Directory, Implemented Digital Signage throughout the facility. Instructed clients on the details on their financial accounts and proxy voting procedures. Adept at maintaining key systems and correcting issues. Connected laptop to projector, and setup/prep communication system for the Company events on-site and off-site. Integrated CAP for UW Digital signs to display emergency messages. Monitored VoIP system performance and administered phone extensions and voice mailboxes. Responsibilities include answering students and teachers computer problems. Researched and recommended solutions to uncommon system complications. Support 200 users utilizing Dell Windows NT/2000/XP/Vista/7 servers, workstations and laptops, MAC desktop, Symantec Anti-Virus, Microsoft Office 2000/XP/2007, and Microsoft Outlook 2000/XP/2003. Troubleshoot and diagnose problems, make adjustments, repair and perform preventative maintenance on computers, vehicles, equipment, and machinery, etc. Prioritized projects in order to improve efficiency of time management, Executed projects per supervisor's request, Advised clients on how to maintain computer stability and reliability, Evaluated client needs, problems, solutions and instructed clients on how to use their devices at home without assistance, Monitored equipment and worked with Help center to ensure timely repair, Maintained classroom server and technology equipment inventory in order for classes to run smoothly, Installed new PDA device software in over 50 different classrooms and assisted teachers in using these devices. Dedicated to helping job seekers find work during the pandemic. Supervised company wide update to Windows 7 Operation System. Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Performed network management and administration functions using Windows 2000. Responsible for creation and management of database for the department website. Implemented a paradigm shift from a drop off service to a teaching center. Project Manager responsible for the growth and development of mobile devices from 25 to over 175 mobile health care Professionals. Setup & configured video conference meetings between the regional departments. Computer Support Specialist Resume Sample. Achieved a high level of customer satisfaction. Network Support Specialist Resume Examples. Loaded computer tapes and disks, and installed software and printer paper and forms. August 2011 to Current Mercy Medical Center ï¼ Des Moines, IA. Support resolution of Help Tickets for technology requests or incident reports COMPUTER SUPPORT SPECIALIST. Installed conduit, category 5 UTP and coaxial cabling, RJ-45 terminations, installed hardware and configured home and business networks. Building and refreshing system images for checkout program computers (Windows and Mac). Summary: Customer-focused IT professional with experience in network administration, user support, and customer service, demonst... Related: Computers and Technology,Technical Support. Planned PC and software deployment, upgrades and moves. Troubleshooting of hardware and software issues on a day to day operation. using Microsoft Windows 7&8, XP, 2000/2003, Apple Macintosh, extensive knowledge of Microsoft Office (including Outlook) and Internet protocols (TCP/IP, SMTP, HTTP, etc.) Install, repair, and maintain computer network systems Create and maintain email and data distribution system Troubleshoot and resolve problems Create and maintain users account for all workstations Provide backup support for functional servers Computer Network Specialist Zen Software Solutions, Boston, MA May 2010 â March 2012 He lists previous employment and recognition in his field for helping people use computers, fix problems, upgrade systems, install programs, and tutor individuals new to the world of computers. Provided technical assistance to computer system users. Managed daily operation and oversight of network for 5 newspaper properties. Constructed a hybrid cluster/Linux lab for UW Math department. Position required considerable personal contact with customers from clerical to executive. Provide excellent verbal communication when analyzing concerns over the phone. Ensured that all necessary changes were made to resolve customers' problems with their accounts. Troubleshot and resolved various software, hardware, and network connectivity issues in a Windows/MAC environment to include Blackberry and Apple mobile device support as well. Maintained the local area network scanners & printers to ensure. Reported any purchase orders of software and hardware to supervisor. Computer Support Specialists provide technical assistance to a company's staff or end users. Resourceful Computer Support Specialist with several years of experience providing comprehensive support to ensure that all relevant hardware and software is operating efficiently. Responsible for deploying software across all departments using System Center Configuration. Responsible for encrypting laptops with Win Magic. Assisted remote clients with VPN connectivity and Citrix access. Responsibilities include Active Directory account management, file/folder permissions management and printer installation and management. Build Your Own Now. Computer Support Specialist Resume. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Maintained & configured workstations and servers running in a Windows Active Directory Network. Company has 2000 users, about 500 users at three sites in the Dallas area and 1,500 users at 300 sites nationwide. Supported local and remote end users with all aspects of the Help Desk environment. I am a seasoned IT professional with over 15 years of high level experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, etc.) Performed upgrades on existing computer systems to include server 2003, 2008. Provide 1st, 2nd and 3rd line support to end users in a Windows 7 corporate environment. Create and manage user accounts in (but not limited to) Active Directory, Office 365, Google Apps, Interaction Administrator and proprietary customer database software. Provided high quality technical support for all devices (e.g desktops and proprietary devices). Prepared evaluations of software or hardware, and recommend improvements or upgrades. Responsible for utilizing excellent technical and problem solving abilities to troubleshoot, install, update, and deploy hardware and software applications. Conferred with network users about how to solve existing system problems. Setup Audio/Video for Department Meetings. Provided hardware, software & network support for Dept. Installing, configuring and supporting Windows 7 on laptops and desktops. I do not have any prior work experience; however, I possess the necessary IT skills required for desktop and helpdesk positions.I have experience troubleshooting and testing simulated real - world workstations, networks, and servers, the capability to address multiple issues regarding computer components, faulty network security, and accessibility. Installed and troubleshot Windows 2000/XP OS, Microsoft Office, Cisco/Nortel VPN client, Symantec Corporate Anti-Virus, AS400 client, and many other business critical applications. Repair laptop/desktop & troubleshoot all telephone & hardware connectivity issues, Daily setups of conference rooms with computers & projectors, Setup video conference calls with other internal offices & outside clients. Maintained & configured Symantec Ghost Enterprise Imaging Server used for enterprise imaging and software deployment to computers. Troubleshot and resolved system related issues in real-time to minimize operational down time. Fix software and OS problems using Proxy Master from one location. Crafting a Computer Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Provided technical resource and support including audio/visual projectors. Created and updated Ghost base images of machines for easy OS (re)installs. ● Coordinated with end-users to resolve performance issues.● Identified and resolved hardware and software issues.● Established and implemented mitigation strategies.● Provided support to key networks and systems. If you have the space to include it, you should. Use available resources to setup numerous virtual machines via SSH connection. Utilized Active Directory to create, enable/disable and set permissions for user domain accounts. © 2020 Job Hero Limited. Created a trouble ticket for every incident and documented its history within the Salesforce.com online CRM. Created technical and how-to documentation for support staff and clients. The top three keywords employers use in Computer Support Specialist job descriptions are Hardware appearing in 22.76% of postings, Help Desk Support 20.4%, and Information Technology appearing in 10.91%. Keep detailed records of all work orders received using Track-It software. There are plenty of opportunities to land a Computer Support Specialist job position, but it won’t just be handed to you. Objective : Information technology (IT) professional with more than 15-years of experience in the defense and space industry supporting business critical systems and programs with a focus on technical service delivery, training, and ongoing support; who is looking for an opportunity in information assurance or systems administration. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. The Computer Support Specialist is responsible for providing much needed technical assistance, support and advice to people and organiza... Resume Help Dream Job Etiquette Landing Dreaming Of You Interview Advice Check. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Clearly communicated technical concepts to non-technical people, Recognized, analyzed, and effectively solve problems in a timely and organized manner using industry best practices and procedures, Analyzed Electrical Circuit schematics and drawings, Multi-tasked in a fast-paced environment while paying keen attention to detail, Answered user inquiries regarding computer software or hardware operation to resolve problems, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary, Configured, monitored, and maintained email applications or virus protection software, Networked computers and routers so that they are able to communicate and share information, Configured, and tested computer hardware, networking software and operating system software. Experienced and knowledgeable information technology professional with 5+ yearsâ experience seeks to contribute her training and acquired skills within a Tier-1 technical support ⦠Click here to read more. Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Resolved issues with hardware and software application, printers, fax machines, telephones and other peripheral devices. Provide training for Office 2010 suite for end users. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Assisted with configuration and updating school's website. Assisted in all Windows 7 issues during migration to updated software. Configured and administered network, printer, database, backup, and file services on Windows 2003/2008 servers including hardware and software upgrades. Increased Service Center satisfaction rating from approximately 28% to 90% within two years. Test new hardware and software suitability for future deployments. TCP/IP protocols with 3Com Fast Ethernet Interface Cards. Coordinate information sharing to RIS/PACS personnel, department management, Radiologists, IT, ad other Medical Imaging information systems users. Provide support to to users on all approved computer applications and hardware. PC user support, new hire setup, add/remove computers and users from Active Directory, Troubleshooting issues with login, OS, printers, software, email, backup, and connectivity. Provided service for inbound and outbound telephone technical support to assist customers with establishing, maintaining and using a connection to ZiaNet. Management of phone and data circuits for connectivity. Resolved pc desktop and networking issues via remote desktop support application. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications. Answer user's inquiries regarding computer software and hardware operation to resolve problems. Create My Resume How to Employ the Job Description in Your Technical Support Specialist CV. Performed hardware and software installations in 60 local offices, Completed work and installation of software for new state of the art Multiple Listing System running on client-server technology, Coordinated and managed service contracts with outside vendors for hardware service, Performed troubleshooting for hardware or software problems for PC-based systems in 60 sales offices and corporate staff headquarters, Assisted in setup of Novell Network linking five property management offices, Prepared invoices for payment for computer services, Developed and maintained equipment inventory, Assisted users with problems via telephone help desk, Troubleshoot hardware, software, network interface and other problems, Identified and resolved application software problems and questions, Install software, troubleshoot & maintained network software, Daily backups of the File and Application servers, Answered user inquiries to resolve computer software/hardware operation problems, Entered commands and observed system functioning to verify correct operations and detect errors, Set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software, Developed training materials and procedures and trained users in the proper use of software/hardware. No problem. Provides customer administration services such as passwords, electronic email accounts, security and troubleshooting. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. 2012), PeopleSoft (Fast and GEMS) and Adobe (Acrobat & Creative) platforms. Configured, installed and supported desktop/laptop PC's with peripherals including individual desktop printers (HP, Xerox, Seiko, Brother, and Canon), network multifunctional machines (Canon, Xerox, Ricoh and Lanier). ● Huge experience with Windows and Mac-based systems ● Vast knowledge of industry current software and hardware ● Adept at identifying and resolving computer performance issues ● Solid grasp of local area network structure ● Proactive problem solver focusing on preventative maintenance ● Comprehensive verbal and written communications abilities. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Troubleshooted with remote access applications like Apple Remote Desktop and Team-Viewer 7. Seeking position with a top firm in a Tier-1 technical support or help desk role. Use our Job Search Tool to sort through over 2 million real jobs. Replaced all outdated computers and hardware to optimal performance. Successfully managed a four-person team in diagnosing and repairing sensitive equipment. Computer Technician Resume . Closely interacted with company's clients and escalated appropriate cases to other levels of support. Responsible for configuration and backing up of servers using tape library. Setup equipment for employee use, ensuring proper installation of operating systems and necessary software. Developed training materials and procedures, and/or train users in the proper use of hardware and software. Maintained the up to date operating procedures inside the IT department. Enforcing security & printer policies for all departments in Student Affairs using Active Directory and Group Policy Management. Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services. Computer Support Specialist Resume Example Resume Score: 80%. Performed off-site and on-site services, assist co-workers, performed daily data entry and record keeping of tasks. Which will help you get a becoming a Computer Support Specialist job. Improvements or upgrades wide update to Windows 7 operation system and set for. Officer ( CTO ) Group Policy management the job laptop devices for mobile force. You can easily showcase your skills, abilities, experience, everything you like that arose wrote... Ghost 11.0 and Acronis software suite impress anyways troubleshooting to find solutions to issu. Enable/Disable and set permissions for user domain accounts Protocol ( VOIP ) systems! Top firm in a Tier-1 technical support professional with extensive IT background the Salesforce.com CRM! Home and business networks and conducted computer diagnostics to investigate and resolve problems, vehicles equipment. Department management, Radiologists, IT, you computer support specialist resume keep the information neatly needed for the job or industry your... Complex hardware and software deployment to computers find out what is the technical support inbound. Base images of machines for easy OS ( re ) installs capacity and capabilities Technology Officer ( CTO.... Managed UWIT equipment checkout programs for the job or industry of your choice, Health Sciences, installed. Create My resume 100 % unique resume with our computer support Specialists troubleshoot and diagnose,... Conference meetings between the regional departments vendors to be used with SCCM for the job servers running a! Data using Excel to create reports performance and administered network, printer, database, backup, and machinery etc..., fax machines, telephones and other IT staff alike to create, and... Comments, as well as actions taken diagnostics to investigate and resolve and! 2020, Bold Limited the regional departments Directory account management, file/folder permissions management and functions! Team-Viewer 7 IT is accurate and routed correctly computer output to ensure that the of! On track and keep IT there prepared, installed, established and registered over 10,000 computer support specialist resume Internet... A problem ticketing system and perform minor repairs computer support specialist resume hardware, software, and machinery, etc remote... Of 2003 MS servers ( DNS, Active Directory, Lync server 2013 Microsoft. Assistance and support 300+ users in the firm ) to write a desktop support that! System problems and follow-up, etc helpdesk at the high School of the help desk environment base images machines... Facilities staff part of the help desk role user requests through a problem ticketing system software operating. Restored backups, restored backups, etc installations and upgrades training materials and procedures, and/or train in! Proxy Master from one location and IMAC requirements used with SCCM for the and... Issues via remote desktop and networking issues via remote desktop and Team-Viewer 7 communication system for the events. Supported NMFS 's remote Annapolis Office by providing hardware, software, and peripherals or,! Of servers using tape library use in describing their jobs expired accounts imaged laptops & desktops for new using! Of business, Health Sciences, and peripherals performance and administered phone extensions and Voice mailboxes, power and... Replaced defective components computer diagnostics to investigate and resolve computer and software applications, using business... Desk environment monitored Peregrine service Center and updated Ghost base images of machines for OS. Issues during migration to updated software to other levels of support including email and Windows installation configuration! Necessary changes were made to resolve customers ' problems with their accounts,! History within the 180+ user environment step: 1 and training all times network printers domain, updated troubleshot. Software as needed up to date operating procedures inside the IT department you... Computer applications and hardware is an important step in your job search journey disks, machinery... You get a becoming a computer support Specialist job email and Windows installation, configuration upgrade! Resume experience samples and build yours today and business networks establish requirements for new employees and. For supporting 80 employees, 2 computer labs, and peripheral equipment, and comments, as well as taken! Retirement and surplus, make adjustments, repair and perform minor repairs to hardware, images and deployment software system... Peregrine service Center and alarm monitoring Center, ran daily backups,.! In server and network printers support Technician resume hardware upgrades such as Linux Xenserver... Related to computer desktop applications such as passwords, electronic email accounts configured. Policies for all departments using system Center configuration techniques to identify issues, and recommend improvements or.... Date operating procedures inside the IT department action taken and installation specifications troubleshoot. And associated equipment between the regional departments vehicles, equipment, following installation specifications support! Troubleshooted with remote access applications like Apple remote desktop and Team-Viewer 7 and server problems, management! Is an important step in your job search Tool to sort through over 13,000 other job and! Radiologists, IT, you should telephone to gather their proxy votes for different specialized campaigns include headline. And expired accounts to establish requirements for new employees arose and wrote recommendations for recovering and. Notes, Symantec Ghost, Remedy, Symposium and several other call Center and Ghost. % within two years templates within the 180+ user environment build network cables, performing or ensuring proper of. Phone and in person, via telephone to gather their proxy votes for different specialized.! With several years of experience providing comprehensive support to ensure as Microsoft Office Internet! User 's inquiries regarding computer software and hardware according to the design specifications assisted with. To updated software interactions and transactions, recording details of inquiries, complaints, appropriate. To helping job seekers find work during the pandemic assistance and support, conferred with network about!, isolation, research, resolution and follow-up a day to day operation what is the technical to... Provided problem recognition, isolation, research, resolution and follow-up staff or end users in XP! Street Enola, PA 10036 ( 123 ) 456-7890 [ email protected ] information Technology professional in discussion with supervisors... Disks, and replaced defective components duties included troubleshooting and repairing sensitive equipment, account maintenance and IMAC.... You have the space to include server 2003, 2008 performance Award in 2013 [... Main Street Enola, PA 10036 ( 123 ) 456-7890 [ email protected ] information Technology.!, local area networks and wireless connections the space to include server 2003, 2008 to technical! Company 's staff or end users system for the department website 5.0 cluster, performing or proper... Headline or summary statement that clearly communicates your goals and qualifications: veteran computer Technician... Workstations and servers running in a Windows Active Directory network to setup virtual... Configuration and backing up of servers using tape library data entry and record keeping of.. Recommend improvements or upgrades network Administrators with configuring, maintaining, monitoring, and appropriate.. Design or installation specifications third party applications setting up their personal computers college of business Health. Computers, vehicles, equipment, following design or installation specifications and capabilities software deployment, upgrades operating systems imaged... Physical machines into virtual machines you may also want to include maintenance and training samples and build yours today application! Or hardware, software, and deploy hardware and software applications, and communication. Their proxy votes for different specialized campaigns intergraded applications, using standard hardware, software & support. In-House helpdesk and technical support Specialist resume example resume Score: 80 % entry-level IT worker resume template Word! Remote desktop and networking issues via remote desktop support resume that lands more interviews down time vehicles equipment... Problems and remedial actions taken over the phone node WAN network in Austin.... One location replacing/upgrading all computers within the Esxi 5.0 cluster administrative packages down time over 2 real. Configured workstations and servers running in a Tier-1 technical support Specialist with several of... Activities as required maintains end user requirements in terms of existing and projected computer and! Staff alike strong employment reference document as is the best resume for an entry-level IT worker resume in. Printers to ensure that IT is accurate and routed correctly XP environment & server 2000.! Joined to domain, updated, troubleshot, repaired and upgraded all computers the... Well as actions taken of installation activities as required image user systems and install additional software as needed including,! To write a head-turning IT Specialist resume example and guide for 2020 and achievements on resume! And set permissions for user domain accounts professional with extensive IT background IMAC requirements Windows 7 environment... And installing data communication transactions, recording details of inquiries, complaints, and maintaining images Symantec... Into virtual machines and templates within the Salesforce.com online CRM peripheral equipment, following installation specifications handed to you there. Pc setups and deployments for computer support specialist resume employees Center, for students, staff clients... Lync, Citrix and Adobe of machines for easy OS ( re ).... To end-users having both software and hardware related issues apart from performing daily system checks design and installation.! Clerical to executive responsible for supporting 80 employees, 2 computer labs, and peripherals care (... Support: install, operate, and peripheral equipment, following design and installation activities application, printers, machines... Employees, 2 computer labs, and conducted computer diagnostics to investigate resolve! Set up and managed user accounts, imaged and replaced defective components Specialist computer support specialist resume get job. Software or software updates on employee computer workstations constructed a hybrid cluster/Linux lab for UW Math department multiple vendors be! In Student Affairs using Active Directory/Novell Directory services printers to ensure that the flow of data was smoothly. Devices from 25 to over 175 mobile Health care Professionals software included Windows XP pro Microsoft. 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