Everyone has a customer service horror story. Stories that make us see customer service in a whole new light. 1. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … We’ve put together a list of legendary customer service stories from 2010 – 2016 —a testament that it’s stories like these that are remembered and shared over and over again. ... even the greats of the customer service world will have a hard time topping this next story. When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. Enjoy! Unfortunately, it’s true that bad news travels faster than good news, especially in the age of social media. Good customer service motivates your customers to advertise your retail stores to their friends and families. We’ve put together a list of legendary customer service stories from 2010 – 2016 —a testament that it’s stories like these that are remembered and shared over and over again. Read on for thirteen stories of star service reps who went the extra mile for their customers. Enjoy! There have been many shared events and even staged marketing campaigns displaying excellent customer service examples, and responses have been amazing for the companies involved. Stories that get passed on through generations. The Place for Customer Service Stories. Nearly every day, there seems to be a new story about a company that went out of their way to take care of their customer. I heard about many examples of exceptional customer service and going an extra mile for a customer, but this story is the best one that ever happened to me. Read on below to discover what you can do to level up your customer strategies. You have to be a silver-tongued source of empathy. You know the kinds I'm talking about. 10 Examples of Shockingly Excellent Customer Service ... You'd expect a luxury hotel to have excellent customer service, but this Business Week story goes well above the expected. Several years back, Peter Shankman, a 5-time Author, Speaker and Founder of HARO, shared what he called, The Greatest Customer Service Story Ever Told. Whether they are marketing campaigns or individual examples of great customer service, it seems clear that people love being witness to a good customer experience story. While every company has its own strategy, these examples of good customer service all have one thing in common: It’s part of who they are. Whether it was the story of a missed flight, downed WiFi, or an impossible quest to speak to a person -- not a robot -- on the phone, you or your friend almost certainly have a nightmare to tell. 4 Extraordinary Stories of Great Customer Service These are exceptional examples that give us a standard which anyone who works in customer service can strive to achieve. Customer service agent’s job is difficult, let us be honest. Amazon is committed to having a customer-centric culture that includes everyone from the CEO to the call-center employees. There are various sources out there talking about the importance of a good customer service as well as how to deliver exceptional customer … And the more positive customer feedback that you can find, the more proof of a guaranteed good experience that you can show your potential customers.. Now, here are 8 examples, from companies large and small, who truly understand what it means to provide good customer service in retail.